Westerville, OH Performance Management System
The City of Westerville engaged Management Partners to develop a performance management system to enable outcomes to be identified with the goal of explaining service accomplishments to Council and the public. Management Partners provided training to 80 department directors and program managers and in follow-up consultations identified outcome measures (focused on efficiency and effectiveness). We also identified a subset of executive level measures for use in the budget. Management Partners provides ongoing assistance to the City during implementation..
“Thank you for your efforts, interest, passion and support of our future goals and endeavors.” – John Hawkins, Fire Chief, Riverside County, CA