Operations Improvement

Orange, CA PW Dept

Orange, CA Public Works Department

Management Partners analyzed the feasibility of alternative service delivery options for several maintenance services provided by Orange’s Public Works Department. The project involved conducting interviews and benchmarking to compare Orange’s approach to service delivery with other appropriate local government agencies, including several that had outsourced some of the services. Our analysis indicated that Orange could save approximately $100,000 and improve service quality by outsourcing graffiti removal. Contracting for street sweeping would provide up to $389,000 in annual cost savings while eliminating the need to invest $2.1 million to replace equipment that was at the end of its useful life. Based on our recommendations the City issued a request for proposals and contracted street sweeping services for an estimated savings of $2.3 million. Our analysis also validated the efficiency of the City’s facilities, fleet, sewer and traffic signal maintenance under the current, in-house service delivery model.

“When written in Chinese, the word ‘crisis’ is composed of two characters. One represents danger and the other represents opportunity.” – John F. Kennedy

© Management Partners, Inc. 2011